Welcome to PrakritiDhara. Your privacy is important to us. This Privacy Policy explains how PrakritiDhara collects, uses, stores, and protects your personal information when you visit or use our website, prakritidhara.store, browse our products, place an order, make a payment, contact us, or use any other service provided through our website.
By using our website, you agree to the practices described in this Privacy Policy.
1. About PrakritiDhara
PrakritiDhara is an online store offering natural, eco-friendly, and sustainable products, including products such as bamboo toothbrushes, neem toothbrushes, natural loofah kitchen scrubbers, organic cleaning products, cow dung products, and other environmentally conscious products.
Our website is designed to provide customers with a convenient and secure online shopping experience.
2. Information We Collect
When you use PrakritiDhara, we may collect certain information that is necessary to provide our products and services.
Personal Information
Depending on how you use our website, we may collect:
- Full name
- Email address
- Mobile/phone number
- Billing address
- Shipping/delivery address
- PIN/postal code
- City and state
- Order details
- Payment-related information
- Customer support messages
- Information you voluntarily provide through contact forms or other communication channels
We only request information that is reasonably necessary for the relevant purpose, such as processing an order, delivering products, providing customer support, or communicating with you.
3. Payment Information
When you make a purchase from PrakritiDhara, payments may be processed through third-party payment gateways.
We generally do not store your complete debit card, credit card, UPI, banking password, or other sensitive payment credentials on our website.
Payment information may be collected and processed directly by the applicable payment service provider according to its own privacy policy and security practices.
4. Automatically Collected Information
When you visit our website, certain technical information may be collected automatically by our website, hosting provider, analytics services, security tools, or other technologies.
This information may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of your visit
- Referring website
- General website usage information
- Technical information required for website security and performance
This information may be used to maintain website security, improve website performance, understand visitor behaviour, and provide a better user experience.
5. How We Use Your Information
PrakritiDhara may use the information we collect for the following purposes:
To Process and Deliver Orders
We may use your name, phone number, email address, and shipping information to:
- Process your order
- Confirm your purchase
- Arrange product delivery
- Provide order updates
- Handle returns, refunds, or exchanges
- Contact you regarding your order
To Provide Customer Support
We may use your information to respond to questions, complaints, requests, and other customer-service communications.
To Improve Our Website
We may analyse website usage and customer interactions to improve:
- Website functionality
- Product pages
- Navigation
- Shopping experience
- Website performance
- Customer service
To Maintain Security
Information may be used to detect, prevent, and investigate fraud, unauthorised activity, security threats, and misuse of our website.
To Communicate With You
Where permitted and appropriate, we may contact you regarding:
- Orders
- Account-related information
- Customer service
- Important website updates
- Products or offers, where you have consented or where otherwise permitted by applicable law
6. Cookies and Similar Technologies
PrakritiDhara may use cookies and similar technologies to improve website functionality and user experience.
Cookies may help us:
- Remember certain preferences
- Keep shopping-cart information available
- Understand website traffic
- Improve website performance
- Analyse how visitors use our website
- Support security and website functionality
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the website.
7. Third-Party Services
To operate our online store, we may use trusted third-party service providers, such as:
- Payment gateway providers
- Shipping and logistics partners
- Website hosting providers
- Analytics providers
- Website security services
- Email or communication service providers
- Technology and infrastructure providers
These providers may process information only as necessary to provide their services, subject to their applicable terms and privacy practices.
We do not intend to sell your personal information as a commercial asset.
8. Sharing of Personal Information
PrakritiDhara may share necessary personal information with trusted service providers when required to operate our business and provide services to you.
For example, your delivery name, phone number, and address may need to be shared with a courier or logistics partner so that your order can be delivered.
We may also disclose information when reasonably necessary to:
- Comply with applicable laws or legal requirements
- Respond to lawful requests from authorities
- Protect our rights and property
- Prevent fraud or security threats
- Protect the safety of our customers or others
- Enforce our website policies
We aim to limit information sharing to what is reasonably necessary for the relevant purpose.
9. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, disclosure, or destruction.
However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Processing and fulfilling orders
- Customer support
- Accounting and business records
- Legal and regulatory requirements
- Resolving disputes
- Preventing fraud and misuse
- Enforcing agreements and policies
When information is no longer reasonably required, it may be deleted, anonymised, or otherwise handled in accordance with applicable requirements.
11. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
- Request information about personal data we hold about you
- Request correction of inaccurate information
- Request deletion of personal information where legally applicable
- Withdraw consent where processing is based on consent
- Raise a complaint regarding the processing of your personal information
The Digital Personal Data Protection framework in India provides rights and obligations relating to personal-data processing, including consent and withdrawal of consent in applicable circumstances.
To make a privacy-related request, please contact us using the contact information provided below.
12. Children’s Privacy
Our website is intended for general consumers and is not knowingly designed to collect personal information from children without appropriate authorisation where required by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate steps.
13. Third-Party Links
Our website may contain links to third-party websites, payment services, social-media platforms, or other external services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
14. Marketing Communications
If you have provided appropriate consent or where otherwise permitted by applicable law, we may send information about products, offers, promotions, or updates.
You may request to stop receiving promotional communications by using the unsubscribe option provided in the communication or by contacting us.
Transactional communications, such as order confirmations and delivery updates, may still be sent when necessary to provide the service you requested.
15. Changes to This Privacy Policy
PrakritiDhara may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology, legal requirements, or applicable privacy regulations.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.
16. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact PrakritiDhara through the contact details provided on our website.
Website: prakritidhara.store
Business Name: PrakritiDhara
Email: [Add Your Business Email]
Phone: [Add Your Business Phone Number]
Business Address: [Add Your Business Address]
We will make reasonable efforts to respond to privacy-related requests within the applicable timeframe.
17. Consent
By using the PrakritiDhara website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.
PrakritiDhara – Natural Products for a Sustainable Lifestyle