Welcome to PrakritiDhara. We carefully pack and dispatch every order to provide you with a smooth shopping experience.
This Refund and Returns Policy explains our rules regarding order cancellation, returns, replacements, and refunds for products purchased through prakritidhara.store.
1. No Refund After Successful Delivery
Once an order has been successfully delivered to the customer, PrakritiDhara does not provide refunds for:
- Change of mind
- Personal preference
- No longer wanting the product
- Ordering the wrong product
- Not liking the product after delivery
- Finding the product cheaper elsewhere
- Any other reason unrelated to a damaged, defective, or incorrect product
Customers are requested to carefully review the product information before placing an order.
2. Damaged Product
If your product arrives damaged, please contact us within 24 hours of delivery.
To verify the issue, we may ask you to provide:
- Order number
- Clear photographs of the damaged product
- Photographs of the outer packaging
- Unboxing photographs or video
- A description of the damage
After verification, PrakritiDhara may provide a replacement or another appropriate resolution, subject to product availability and applicable law.
3. Defective Product
If you receive a product that is defective or unusable at the time of delivery, please contact us within 24 hours of receiving the order.
Our team may request photographs, videos, or other information to verify the issue.
If the defect is confirmed, we may offer a replacement or another appropriate resolution.
4. Wrong Product Received
If you receive a product that is different from the product you ordered, please contact us within 24 hours of delivery.
After verification, we may arrange a replacement with the correct product.
5. No Return for Change of Mind
PrakritiDhara does not accept returns simply because a customer changes their mind or does not want the product after delivery.
Therefore, please check the product description, specifications, quantity, and other available information before placing your order.
6. Natural Product Variations
Many PrakritiDhara products are made using natural and eco-friendly materials.
Because of their natural characteristics, minor variations in:
- Colour
- Shape
- Size
- Texture
- Pattern
- Appearance
may occur from one product to another.
Such natural variations are not considered defects and are generally not eligible for return, replacement, or refund.
7. Used or Opened Products
Products that have been used, altered, damaged, or improperly handled after delivery are not eligible for return or replacement.
For hygiene-related products such as toothbrushes and personal-use products, we generally do not accept returns once the product has been opened or used.
8. Order Cancellation
Customers who wish to cancel an order should contact PrakritiDhara as soon as possible before the order is shipped.
Once an order has been shipped, cancellation may not be possible.
If an eligible cancellation is approved before shipment, any applicable refund will be processed through the original payment method, subject to payment-processing timelines.
9. Delivery Refusal or Failed Delivery
If an order cannot be delivered because of:
- Incorrect or incomplete address
- Customer unavailable at the delivery address
- Customer refusal to accept the package
- Repeated failed delivery attempts
- Other circumstances attributable to the customer
additional shipping or re-delivery charges may apply.
If the package is returned to PrakritiDhara, the customer may contact us regarding the available options.
10. How to Report a Product Issue
If you receive a damaged, defective, or incorrect product, contact us within 24 hours of delivery.
Please provide:
Order Number:
Customer Name:
Product Name:
Issue:
Photos/Videos:
Our team will review your request and inform you about the available resolution.
11. Refunds
PrakritiDhara does not provide refunds after successful delivery for change of mind, personal preference, or other non-defect-related reasons.
Where a refund is specifically approved for an eligible circumstance, it will generally be processed through the original payment method.
The time required for the refund to appear in your bank account may depend on your bank, payment gateway, UPI provider, card issuer, or other payment service provider.
12. Replacement Policy
Where a replacement is approved, replacement will be subject to product availability.
If the same product is unavailable, PrakritiDhara may provide another appropriate resolution, subject to the circumstances of the order and applicable law.
13. Policy Changes
PrakritiDhara may update this Refund and Returns Policy from time to time due to changes in our products, services, business practices, or applicable laws.
Any changes will be published on this page with an updated Last Updated date.
14. Contact Us
If you have any questions regarding our Refund and Returns Policy, order cancellation, damaged products, defective products, or replacement requests, please contact us.
Business Name: PrakritiDhara
Website: prakritidhara.store
Email: [Add Your Business Email]
Phone: [Add Your Business Phone Number]
Business Address: [Add Your Business Address]
We recommend keeping your order number available when contacting us regarding an order.
PrakritiDhara – Natural Products for a Sustainable Lifestyle